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Returns and Refund Policy

At Triple Solution, we are dedicated to providing you with a positive experience and products that meet your expectations. If for any reason you are unsatisfied with a purchase, we offer a 30-day money-back guarantee for returns (no exchanges). Please see our detailed policy below.

Who is eligible for returns?

We accept returns of any product, including those that are opened or used, provided the request is made within 30 days of delivery. Proof of purchase, such as an order confirmation or receipt, is required.

Steps to initiate a return:

Submit Your Return Request
To begin a return, please contact our customer service team via:

  • Email: requests@triplesolutionskincare.com
  • Phone: +41 78 204 3484
    Our team will guide you through the process, including arranging any necessary shipping.
  • Return shipping costs are the customer's responsibility, except for cases of defective or incorrect items.
  • Ensure that returned items are securely packaged to avoid damage during transit.

Refund Process
Once we receive your returned item, you will be notified of the approval status of your refund.

  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • Shipping Costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

Do you offer exchanges?
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

Received a damaged or defective product?
If your product arrives damaged or defective, please contact us immediately at requests@triplesolutionskincare.com or call +41 78 204 3484. We will work to resolve the issue promptly, potentially including a replacement or a full refund at our discretion.

Cancellations
Orders can be cancelled within 24 hours of purchase by contacting us at:

  • Email: requests@triplesolutionskincare.com
  • Phone: +41 78 204 3484
    After this period, orders may already be processed, requiring you to follow our standard return process.

Questions?
For any inquiries regarding our refund policy, please reach out to us at:

  • Email: requests@triplesolutionskincare.com
  • Phone: +41 78 204 3484

Triple Solution AG

Churerstrasse 20

8808 Pfäffikon SZ

Switzerland

Company Registration Number: CHE-154.387.166